Idealservice is an Italian cooperative with over 70 years of experience in environmental services, facility management, logistics, and integrated waste management. With more than 4,000 employees operating throughout the country, the company is constantly committed to improving the quality and efficiency of its services by integrating innovative and sustainable technological solutions into its processes.
At the beginning of 2023, Idealservice began implementing our augmented reality platform, B View, for remote assistance within its waste treatment plants.
Idealservice’s needs and expectations
Idealservice initially needed a tool to support field operators remotely during inspection and maintenance activities in waste treatment plants. The goal was twofold: to improve the safety of operations and ensure greater operational reliability, while also reducing the margin for error and optimizing time and resources. The need for real-time, documentable technical support, without the need to physically move specialized technicians between sites, led Idealservice to identify B View as the most suitable solution.
How B View is used for remote assistance in the plants
To achieve these goals, Idealservice equipped on-site personnel with smart glasses compatible with personal protective equipment. Through B View, the company’s technical supervisors can remotely connect with operators in the field, see exactly what they see in real time, and provide precise instructions for carrying out operations, leveraging the platform’s augmented reality features. This has ensured greater operational accuracy, improved workplace safety, and optimized technical processes.
During the collaboration, Idealservice expressed the need to monitor temperature in specific areas of its facilities. We therefore worked closely with the company’s technical team to design and develop a customized feature, directly integrated into the B View platform. The system allows operators to take thermal readings independently, set temperature thresholds and receive automatic alerts when limits are exceeded, with real-time notifications sent to Idealservice’s designated personnel. This tailored solution is a concrete example of how collaboration between Brochesia and its clients can generate effective tools that are seamlessly integrated into existing processes.
The benefits of B View for remote assistance in waste treatment plants
The adoption of B View has delivered numerous benefits, making augmented reality-based remote assistance for operators a strategic asset in the company’s daily operations:
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Increased safety: Operators can rely on real-time support from supervisors during complex tasks, reducing the risk of errors and critical situations.
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Operational efficiency: Interventions are faster and better coordinated, thanks to the ability to provide instructions and verify execution without requiring the technician’s physical presence on-site.
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Reduced costs and intervention time: Eliminating most physical travel results in significant savings in terms of time, resources, and fuel.
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Lower environmental impact: By reducing travel, Idealservice also contributes to cutting CO₂ emissions, in line with its sustainability goals.
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Increased productivity: Expert technicians can oversee multiple facilities in a single day, enhancing the organization’s overall responsiveness.
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Optimized documentation: The collection of photos, videos, and digital notes supports internal and external audits and improves traceability of interventions.
Idealservice and Brochesia: a model to follow
Idealservice’s positive experience confirms how augmented reality and Brochesia’s software can significantly support the evolution of industrial processes. The collaborative approach, the ability to develop customized features, and the proven effectiveness in the field make B View a recommended solution for any company seeking a modern, safe, and efficient remote assistance model for its facilities.
To discover more on how you can make inspections and maintenance more efficient for your company, just like Idealservice did, contact us to schedule a demo session of our software
