For thirty years, Novimpianti has successfully operated in the field of industrial and civil plant engineering, specializing in air conditioning, HVAC systems, gas, fire prevention, water, thermal, and water treatment systems. Its history is rooted in experience, but also in forward-looking choices: since the beginning, the company has invested in technology and training to ensure quality and efficiency for its clients.
One of the latest steps in this direction has been the adoption, since 2021, of Brochesia’s B View software for remote assistance in AR: a solution that has transformed the way technicians work in the field and receive remote support.
The main goal: optimizing field assistance and training
As is often the case in structured organizations, Novimpianti had more than one objective: on the one hand, the need to provide more effective technical support to field operators; on the other, the necessity to onboard new team members more quickly, even when they had limited prior experience.
The idea was simple but effective: virtually pair field workers with an expert technician in real time to ensure constant support during system installation or maintenance. This approach was designed not only to improve service quality, but also to accelerate learning processes.
How AR remote assistance works with B View
With B View, Novimpianti has been able to create a real digital bridge between the Control Room and field operators. The remote technician, connected to the Brochesia platform, can visually assist the operator, who shares their point of view using RealWear HMT-1 smart glasses, allowing them to continue working hands-free and safely.
This mode of AR-based remote assistance enables seamless, real-time collaboration: the technician in the control room sees exactly what the operator sees, can guide them step by step, capture content, share documents, images, and videos, highlight issues, or indicate the correct sequence of operations. All of this happens live, without interrupting the workflow, leveraging the power of Brochesia’s augmented reality.
Results of AR remote assistance: greater efficiency, fewer errors
The benefits of this technology were quickly evident. Among the most notable:
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a significant reduction in intervention times and a marked improvement in first-time resolution rates;
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the ability to remotely monitor critical or urgent operations, even in response to alarms or exceptional situations;
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the creation of a continuous knowledge-sharing flow, allowing technical expertise to be transferred directly from the field.
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But perhaps the most interesting aspect is related to training: new operators, even with little experience, can quickly become autonomous thanks to remote guidance from senior colleagues.
A recommended choice to maximize operational processes
For Novimpianti, adopting AR remote assistance wasn’t just about efficiency; it marked a real evolution in their operational model. In a market where speed, reliability, and quality are increasingly crucial, investing in Brochesia’s technology means gaining a clear competitive advantage.
Novimpianti’s field experience shows that integrating augmented reality into everyday workflows not only boosts efficiency, but also improves service quality and customer satisfaction. It also has a positive impact on work culture, making teams more autonomous, connected, and responsive.
Want to learn more about how your company can optimize operational processes? Contact us to request a free demo!
