Innovation is not only about major technological revolutions, but also about tools that can improve complex, everyday activities. A concrete example comes from Sky Italia, and in particular from the Sky WiFi – ISP, Implementation/M&E team, which chose to adopt our software to optimize the management of maintenance operations for its telecommunications networks.
Sky is a benchmark in television entertainment, but in recent years it has expanded its services, becoming an important fiber optic connectivity provider as well. To ensure stability and efficiency across a widespread network, it was necessary to identify tools that could simplify and make periodic maintenance activities more reliable.
Sky’s initial need
The Sky team is responsible for periodic maintenance, every six months, on more than 300 sites across Italy. These are demanding activities that require field technicians, accurate data collection, and verification of infrastructures and telecommunications equipment.
To make these operations smoother and more effective, Sky decided to introduce our digital tools capable of guiding technicians in the field, standardizing procedures, and speeding up data collection. The goal was to optimize network maintenance by improving accuracy and timeliness in recurring operations.
The adoption of B Step
The solution came with B Step, the Brochesia software designed to create digital workflows that guide operators step by step.
With B Step, every maintenance task is translated into a structured flow of actions and data to be collected. Technicians receive clear, detailed instructions on their mobile devices, guiding them until the work is completed.
One of the most appreciated aspects is the ability to automatically generate a report at the end of the activities, gathering all information entered in the field. This saves time, eliminates the need for manual compilation, and provides management with standardized, accurate, and immediately available documentation.
How Telecommunications network maintenance has changed
The introduction of B Step has made network maintenance faster and more effective. During interventions, any anomalies in TLC equipment or infrastructure are reported in real time by operators, allowing immediate corrective actions.
The software also provides precise instructions for each task, helping technicians follow the correct procedures and reducing the likelihood of anomalies. Each intervention thus also becomes a moment for collecting reliable data, transforming maintenance from a simple operational activity into a strategic process of monitoring and continuous improvement.
The benefits observed
According to the Sky team’s experience, the main benefits achieved with B Step are:
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Greater accuracy and better traceability of field-collected data.
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Timely reporting of any anomalies in both infrastructure and TLC equipment.
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Automation of activity reports.
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Time savings thanks to reporting features.
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Performance monitoring through detailed collected data, enabling continuous improvements in operational processes.
These results have increased the reliability of operations, improved service quality, and reduced the risk of interruptions, with a positive impact also for end users.
Remote support with B View
In addition to B Step, Sky can also rely on another Brochesia software: B View, designed for remote assistance through augmented reality. When needed, field technicians can connect with an expert remotely, receiving visual instructions, annotations, and real-time guidance. This option adds further safety and speed, especially in more complex situations.
A model for the Telecommunications sector
This example shows how digitalization and the use of augmented reality can concretely improve telecommunications network maintenance. The ability to guide technicians step by step, collect structured data, and generate automatic reports represents a significant competitive advantage for those managing complex network infrastructures.
In light of the results achieved, Brochesia’s software has proven to be reliable tools, capable of increasing operational efficiency and the quality of field activities. For this reason, considering the adoption of solutions like those offered by Brochesia means, for companies managing networks or technological systems, taking a concrete step toward a more modern, accurate, and sustainable way of managing their operations.
Contact us to find out how you can improve the management of your maintenance operations with our software!
